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ISO/IEC 20000 (IT Service Management System)

ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.

ISO/IEC 20000-1:2011 can be used by:
  • an organization seeking services from service providers and requiring assurance that their service requirements will be fulfilled;
  • an organization that requires a consistent approach by all its service providers, including those in a supply chain;
  • a service provider that intends to demonstrate its capability for the design, transition, delivery and improvement of services that fulfil service requirements;
  • a service provider to monitor, measure and review its service management processes and services;
  • a service provider to improve the design, transition, delivery and improvement of services through the effective implementation and operation of the SMS;
  • an assessor or auditor as the criteria for a conformity assessment of a service provider's SMS to the requirements in ISO/IEC 20000-1:2011.













Download

ISO 20000-1:2011
https://mega.co.nz/#!40BA1LYZ!JQaahZ3DjM6xejBDGtxXn96MO6TVCBBPqhelG32OqSo

ISO 20000-2:2012 (Fake)
https://mega.co.nz/#!Z84BXSYa!KDT7uEqtqPBDdqqc4SbsZDdfFpoZuRxfPWFWKcfhKfI

Different version 2005 to 2011
https://mega.co.nz/#!FgQC0IhZ!OFDglAUTJGaciT7W-x8dEx3CfaJy4ZnPzj2zTrST4Z8 


Source :
http://rungga.blogspot.com/2013/04/download-iso-20000.html

ISO 27001:2005

Information technology — Security techniques — Code of practice for information security management

1 Scope
This International Standard establishes guidelines and general principles for initiating, implementing, maintaining, and improving information security management in an organization. The objectives outlined in this International Standard provide general guidance on the commonly accepted goals of information security management.

The control objectives and controls of this International Standard are intended to be implemented to meet the requirements identified by a risk assessment. This International Standard may serve as a practical guideline for developing organizational security standards and effective security management practices and to help build confidence in inter-organizational activities.

2 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
2.1 asset
anything that has value to the organization
[ISO/IEC 13335-1:2004]
2.2 control
means of managing risk, including policies, procedures, guidelines, practices or organizational
structures, which can be of administrative, technical, management, or legal nature
NOTE Control is also used as a synonym for safeguard or countermeasure.
2.3 guideline
a description that clarifies what should be done and how, to achieve the objectives set out in policies
[ISO/IEC 13335-1:2004]

2.4 information processing facilities
any information processing system, service or infrastructure, or the physical locations housing them
2.5 information security
preservation of confidentiality, integrity and availability of information; in addition, other properties,
such as authenticity, accountability, non-repudiation, and reliability can also be involved
2.6 information security event
an information security event is an identified occurrence of a system, service or network state indicating a possible breach of information security policy or failure of safeguards, or a previously
unknown situation that may be security relevant
[ISO/IEC TR 18044:2004]


Link Download

ISO 27000 =
https://mega.co.nz/#!MpBg0CJY!bSi17iV5JsuTmRZOrQYruWasiGMvpmvh8Ydq5-A72IE

ISO 27001 =
https://mega.co.nz/#!U0JRiCCR!UzIIUl4mTaobCNkZ32DqQxlytn5HEhMhV5VZwfxKaEo

ISO 27002 =
https://mega.co.nz/#!FkBllDwB!TrWa1G4014zmF3CmrgZn1QRiEZ1_AhLj1EANtLZHPEI

ISO 27003 =
https://mega.co.nz/#!VpBA1YhD!AzCQdnQwon_astnSZ4D9NyReOrUE-rg-mFgeLXu3XwM

ISO 27005 =
https://mega.co.nz/#!o0A31BAC!NBYshhXKcXE7_GpeUSh5pzhIHXRJb6XMIOxs3jbuQHg

ISO 27006 =
https://mega.co.nz/#!VtQHXLYY!QCNJpD9_C8VTLxU3A9_BMUnzuZ5XbdAQcWx0bzsb9wM


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ISO 19011:2011 (Guidelines for auditing management systems)


1. Scope
This International Standard provides guidance on auditing management systems, including the principles of auditing, managing an audit programme and conducting management system audits, as well as guidance on the evaluation of competence of individuals involved in the audit process, including the person managing the audit programme, auditors and audit teams.

It is applicable to all organizations that need to conduct internal or external audits of management systems or manage an audit programme. The application of this International Standard to other types of audits is possible, provided that special consideration is given to the specific competence needed.

2. Normative references
No normative references are cited. This clause is included in order to retain clause numbering identical with other ISO management system standards.

3. Terms and definitions
For the purposes of this document, the following terms and definitions apply.

3.1. audit
systematic, independent and documented process for obtaining audit evidence (3.3) and evaluating it
objectively to determine the extent to which the audit criteria (3.2) are fulfilled.

4. Principles of auditing
Auditing is characterized by reliance on a number of principles. These principles should help to make the audit an effective and reliable tool in support of management policies and controls, by providing information on which an organization can act in order to improve its performance. Adherence to these principles is a prerequisite for providing audit conclusions that are relevant and sufficient and for enabling auditors, working independently from one another, to reach similar conclusions in similar circumstances.

ISO 19011:2002 (Guidelines for quality and/or environmental management systems auditing)

Guidelines for quality and/or environmental management systems auditing

1. Scope
This International Standard provides guidance on the principles of auditing, managing audit programmes, conducting quality management system audits and environmental management system audits, as well as guidance on the competence of quality and environmental management system auditors.

It is applicable to all organizations needing to conduct internal or external audits of quality and/or environmental management systems or to manage an audit programme. The application of this International Standard to other types of audit is possible in principle, provided that special consideration is paid to identifying the competence needed by the audit team members in such cases.

2. Normative references
The following normative documents contain provisions which, through references in this text, constitute provisions of this International Standard. For dated references, subsequent amendments to, or revisions of, any of these publications do not apply. However, parties to agreements based on this International Standard are encouraged to investigate the possibility of applying the most recent edition of the normative documents indicated below. For undated references, the latest edition of the normative document referred to apply. Members of ISO and IEC maintain registers of currently valid International Standards.

ISO 9000:2000, Quality management systems — Fundamentals and vocabulary
ISO 14050:2002, Environmental management — Vocabulary
3. Terms and definitions
For the purposes of this International Standard, the terms and definitions given in ISO 9000 and ISO 14050 apply, unless superseded by the terms and definitions given below. A term in a definition or note which is defined elsewhere in this clause is indicated by boldface followed by its entry number in parentheses. Such a boldface term may be replaced in the definition by its complete definition.

Self-Assessment Guide Using COBIT 5

COBIT Self-Assessment Guide: Using COBIT 5 is a "stand-alone" publication, which can be used by organisations to perform a less rigorous assessment of the capability of their IT processes. This may be a precursor to undertaking more rigorous, evidenced-based assessment. The approach is based on the COBIT Process Assessment Model (PAM): Using COBIT 5 in the COBIT assessment programme, but does not require evidentiary requirements in support of the self-assessment, nor does it require use of the COBIT PAM. Sufficient information from the COBIT PAM and a full self-assessment template have been provided to simplify the process, eliminating the need to reference the other two publications in the COBIT assessment programme. However, users are encouraged to refer to the COBIT PAM and the COBIT Assessor Guide: Using COBIT 5.

The COBIT Self-Assessment Guide: Using COBIT 5:
  • Details how to perform a basic self assessment of an organization’s current IT process capability levels against COBIT 5
  • Is based on the COBIT Process Assessment Model (PAM): Using COBIT 5 but is a stand-alone guide supporting the basic self assessment approach
  • Defines roles and responsibilities for performing assessments
  • Provides options for the scoping of assessments
  • Defines the types of evidence that should be gathered
  • Provides guidance on how to determine the capability level of an IT process

ANSI TIA-942 (Telecommunications Infrastructure Standard for Data Centers)

The Telecommunications Industry Association's TIA-942 Telecommunications Infrastructure Standard for Data Centers is an American National Standard that specifies the minimum requirements for telecommunications infrastructure of data centers and computer rooms including single tenant enterprise data centers and multi-tenant Internet hosting data centers. The topology proposed in the standard was intended to be applicable to any size data center. The standard was first published in 2005, following on the structured cabling work defined in TIA/EIA-568, and is often cited by companies such as ADC Telecommunications and Cisco Systems. The standard was updated with an addendum ANSI/TIA-942-A-1 in April 2013 from the TR-42.1 engineering subcommittee.
The TIA-942 specification references private and public domain data centre requirements for applications and procedures such as:
  • Network architecture
  • Electrical design
  • File storage, backup and archiving
  • System redundancy
  • Network access control and security
  • Database management
  • Web hosting
  • Application hosting
  • Content distribution
  • Environmental control
  • Protection against physical hazards (fire, flood, windstorm)
  • Power management




ANSI TIA-942:
https://mega.co.nz/#!JhAH0BZJ!BRwKlqS36SVycFhia4T7HfK0HXaeXuaNxOmNwkihthc

Slide Presentation:
https://mega.co.nz/#!RkgDQaSB!HFTFmiv5wQ6OBD_rwrD4fnqGjNhRFRDfjPuxDLFn0I8

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