
Service providers are increasingly focusing on service quality while adopting a more business and customer oriented approach to delivering services and cost optimization. Many organizations deliver significant change through formal projects, and the failure to ensure that projects address the full Service Management and operational requirements as well as the functional requirements can be a costly, or even fatal, mistake to an organization. Service Transition ensures that the transition processes are streamlined, effective and efficient so that the risk of delay is minimized.
It establishes assurance of the expected and actual service del